At Odessey Products, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, we offer a straightforward return and refund policy to ensure your peace of mind.

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Returns:

Eligibility:
1.1 To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
1.2 Any item not in its original condition, damaged, or missing parts for reasons not due to our error is not eligible for return.

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Initiating a Return:
2.1 To initiate a return, please contact our customer support team within 14 days of receiving your order.
2.2 Contact our customer support at [contact email/phone] to request a return authorization.

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Return Shipping:
3.1 Customers are responsible for the cost of return shipping.
3.2 Please securely package your item and include a copy of the original packing slip or order confirmation.

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Refunds:
4.1 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
4.2 If the return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within [number of days].

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Refund Exceptions:

Non-Returnable Items:
5.1 Certain items are non-returnable, including:
Gift cards
Downloadable software products

Exchanges:

Damaged or Defective Items:
6.1 If you receive a damaged or defective item, please contact us immediately.
6.2 We will arrange for the return of the damaged or defective item and send you a replacement or issue a refund.

Cancellation Policy:

Order Changes or Cancellations:
7.1 Changes to orders can be accommodated if requested before actual dispatch.
7.2 Once the order is dispatched, changes and cancellations will not be entertained.

Contact Information:

Customer Support:
8.1 If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team at info@odesseyproducts.com/+919596619135.
Note:

Odessey Products reserves the right to amend this Return and Refund Policy at any time without prior notice.
All disputes are subject to the jurisdiction of Jammu Courts Only (J&K).